PRIVACY POLICY

Date of Last Revision: April 10, 2024

INTRODUCTION

This Privacy Policy describes the information that Turf Tamers LLC (“Turf Tamers”, “We”, or “Us”) collects about you and how we use and share that information. This Privacy Policy applies when you access or use our website, available at https://www.turftamerslandscaping.com/, and other online products or services we provide that link to this Privacy Policy (collectively, the “Services”), contact our customer service team, engage with us on social media or otherwise interact with us.

Please note that this privacy policy does not govern the collection and use of information by companies that Turf Tamers does not control, nor by individuals not employed or managed by Turf Tamers. If you visit a website that we mention or link to, be sure to review its privacy policy before providing the site with information.

INFORMATION WE COLLECT

It is always up to you whether to disclose personally identifiable information to us, although if you elect not to do so, while it is unlikely, we reserve the right not to register you as a user or provide you with any products or services. “Personally identifiable information” means information that can be used to identify you as an individual, such as, for example:

your name, company, email address, phone number, and address;
credit card information; and
any other information that you voluntarily and/or expressly provide us.

We collect information you provide directly to us, such as when you create an account, fill out a form, complete a deposit or payment, submit or post content through our Services, communicate with us via our website or third-party platforms, participate in a contest or promotion, request customer support, or otherwise communicate with us online or via electronic methods. The types of personal information we collect includes your name, email address, postal address, phone number, payment information, and any other information you choose to provide.

When you access or use our Service or otherwise transact business with us, we automatically collect certain information, including:

Transactional Information: When you make a purchase or return, we collect information about the transaction, such as product details, purchase price, and the date and location of the transaction.
Device and Usage Information: We collect information about how you access our Services, including search terms you use to get to our website, unique device identifiers, browser type and other details, and general (but not specific address) geolocation if your device permits sharing your geolocation.
Activity Information: We also collect information about your activity on our Services, such as access times, pages viewed, the amount of time you spent viewing or using the Services, the number of times you return to the Services, links clicked, emails we send to you that you open or forward, and the page you visited before navigating to our Services.
Call Recordings: We may record phone calls with our customer service team for training, quality assurance and administration purposes. If required by applicable law, we will obtain your consent before recording your call.
Information Collected by Cookies and Similar Tracking Technologies: We (and our service providers) may use tracking technologies, such as cookies and web beacons, to collect information about you. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular, and count visits. Web beacons (also known as “pixel tags” or “clear GIFs”) are electronic images that we use on our Services and in our emails to help deliver cookies, count visits, and understand usage and campaign effectiveness. You can erase or disable cookies by changing the preferences in your web browser or by visiting https://optout.aboutads.info/. Please note that removing or rejecting cookies could affect the availability and functionality of our Services.

Other information we collect

We obtain information from third-party sources. For example, use general Google Analytics as to how people find our Services and general location information about wherefrom they are based.

We may collect other information that cannot be readily used to identify you. We may use this information, individually or in the aggregate, for technical administration of our Sites; research and development; customer- and account administration; and to help us focus our marketing efforts more precisely. We do not sell information and you will have the chance to opt out or unsubscribe from any marketing materials that do come.

We may derive information or draw inferences about you based on the information we collect. For example, we may make inferences about your location based on your IP address or infer that you are looking to purchase certain products based on your browsing behavior and past purchases.

Cookies

Turf Tamers does not intentionally, but through website performance may use “cookies” to store personal data on your computer. We may also link information stored on your computer in cookies with personal data about specific products stored on our servers. If you set up your Web browser (for example, Internet Explorer or Firefox) so that cookies are not allowed, you might not be able to use some or all of the features of our Web site(s).

WHAT WE DO WITH YOUR PERSONALLY IDENTIFIABLE INFORMATION

If you do provide personally identifiable information to us, either directly or through a reseller or other business partner, we will:

not sell or rent it to a third party
we may use your contact information to provide you with information we believe you need to know or may find useful, such as (for example) news about our services and products, surveys and marketing materials, and modifications to the Terms of Service;
take commercially reasonable precautions to protect the information from loss, misuse and unauthorized access, disclosure, alteration and destruction;
not use or disclose the information except:

as necessary to provide services or products you have ordered, such as (for example) by providing it to a carrier to deliver products you have ordered;
in other ways described in this privacy policy or to which you have otherwise consented;
in the aggregate with other information in such a way so that your identity cannot reasonably be determined (for example, statistical compilations);
as required by law, for example, in response to a subpoena or search warrant;
to outside auditors who have agreed to keep the information confidential;
as necessary to enforce the Terms of Service; and
as necessary to protect the rights, safety, or property of Turf Tamers, its users, or others; this may include (for example) exchanging information with other organizations for fraud protection and/or risk reduction.

Should you wish to request any and all Personal Information collected, you can do so by contacting us at office@turftamerslandscaping.com.

We use the information we collect to deliver the products and services you request and customize your experience with us. We also use or may use the information we collect to:

Communicate with you via SMS Text Messaging or Phone Calls;
Setup Consultation and/or Estimating Appointments;
Customer Satisfaction Surveys;
Invoicing and Payment;
Communicate with you about products, services and events offered by Turf Tamers and others, and provide news and information we think may be of interest to you, such as by sending you catalogs and other marketing material;
Provide, maintain, personalize and improve our Service;
Process transactions and send you related information, including confirmations, receipts, customer experience surveys, and recall notices;
Respond to your comments and questions and provide customer service;
Monitor and analyze trends, usage, and activities in connection with our Services;
Personalize the advertisements you see on third-party platforms and websites (for more information, see the Advertising and Analytics section below);
Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards;
Detect, investigate, and prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity and protect the rights and property of Turf Tamers and others;
Debug to identify and repair errors in our Services;
Comply with our legal and financial obligations; and
Carry out any other purpose described to you at the time the information was collected.

We share personal information in the following circumstances or as otherwise described in this policy:

We share personal information with vendors, service providers, and consultants that perform services for us, such as companies that assist us with web hosting, shipping and delivery, payment processing, fraud prevention, customer service, and marketing and advertising.
We share personal information with third parties for their own services and marketing purposes.
If you submit a product review or post content in another public area of our Services, we share this information publicly on our Services.
We may disclose personal information if we believe that disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements.
We may share personal information if we believe that your actions are inconsistent with our user agreements or policies, if we believe that you have violated the law, or if we believe it is necessary to protect the rights, property, and safety of Turf Tamers, our users, the public, or others.
We share personal information with our lawyers and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests.
We may share personal information in connection with, or during negotiations concerning, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
Personal information is shared between and among Turf Tamers and our current and future parents, affiliates, and subsidiaries and other companies under common control and ownership.
We share personal information with your consent or at your direction.

We also share aggregated or de-identified information that cannot reasonably be used to identify you.

ANALYTICS AND ADVERTISING

We allow others to provide analytics services and serve advertisements on our behalf across the web. These entities may use cookies, web beacons, device identifiers, and other technologies to collect information about your use of our Services and other websites, including your IP address, web browser, pages viewed, time spent on pages, links clicked, and conversion information. This information may be used by Turf Tamers and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Services and other websites, and better understand your online activity. For more information about interest-based ads, or to opt out of having your web browsing information used for behavioral advertising purposes, please see our Cookie Management Tool.

We also work with third parties to serve ads to you as part of customized campaigns on third-party platforms (such as Facebook and Instagram). As part of these ad campaigns, we or the third-party platforms may convert information about you, such as your email address and phone number, into a unique value that can be matched with a user account on these platforms to show you ads that are customized to your interests. Note that the third-party platforms may offer you choices about whether you see these types of customized ads.

EXTERNAL DATA STORAGE SITES

We may store your data on servers provided by third party hosting vendors with whom we have contracted. We are not responsible or liable for such parties mismanagement or other privacy breaches outside of our knowledge or control. We will make best efforts to change or update our data storage system and parties should there be concerns or notice about issues.

YOUR PRIVACY RESPONSIBILITIES

To help protect your privacy, be sure:

to log off and/or close the Turf Tamers Website when you are finished; and
to take customary precautions to guard against “malware” (viruses, Trojan horses, bots, etc.), for example by installing and updating suitable anti-virus software.

NOTICE TO EUROPEAN UNION USERS/VISITORS

Turf Tamers’ operations are located in the United States of America and we don’t provide services outside of the USA. If you provide information to us, the information will be transferred out of the European Union (EU) to the United States of America. By providing personal information to us, you are consenting to its storage and use as described herein.

YOUR CALIFORNIA PRIVACY RIGHTS

The California Consumer Privacy Act or “CCPA” (Cal. Civ. Code § 1798.100 et seq.) and the Shine the Light law (Cal. Civ. Code § 1798.83) afford consumers residing in California certain rights with respect to their personal information. If you are a California resident, this section applies to you.

California Consumer Privacy Act

In the preceding 12 months, we have collected the following categories of personal information: identifiers, commercial information, internet or other electronic network activity information, geolocation data, audio data and inferences. For details about the precise data points we collect, the categories of sources of such collection and the business and commercial purposes for which we collect personal information, please see the Information We Collect and What We Do With Your Information sections above.

Shine The Light

California's "Shine the Light" law (Civil Code section 1798.83) permits California residents to request information about our disclosure of personal information to third parties or affiliated companies for their direct marketing purposes. Under the law, a business must either provide this information or permit California residents to opt in to, or opt out of, this type of sharing. Turf Tamers qualifies for this alternative option. To opt out of having information about you shared with third parties for direct marketing purposes, notify us per the contact information we provide on this Page. Please allow up to 30 days for us to process your request. You may submit such a request once per year.

INFORMATION COLLECTED FROM CHILDREN

You must be at least 18 years old to use Turf Tamers’ Site and Services, including making purchases on our Site. Turf Tamers does not knowingly collect information from children under 18. (See the [U.S.A.] Children’s Online Privacy Protection Act.)

CHANGES TO THIS PRIVACY POLICY

We reserve the right to change this privacy policy as we deem necessary or appropriate because of legal compliance requirements or changes in our business practices. When We change this Privacy Policy we will update the date at the top.

QUESTIONS OR COMMENTS?

If you have questions or comments about Turf Tamers’ Privacy Policy, send an email to office@turftamers.com, or contact us via any of the ways described in the Contact Us page at URL of company's website.

Thank you for choosing Turf Tamers!

TERMS OF SERVICE AND LEGAL DISCLAIMER

Please read carefully and show agreement with these terms of service carefully before using https://www.turftamerslandscaping.com/ website (the "Service") operated by Turf Tamers LLC (“Turf Tamers”).

Overview
The following are terms of a legal agreement between you and Turf Tamers. By accessing, browsing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these terms and to comply with all applicable laws and regulations, including export and re-export control laws and regulations. If you do not agree to these terms, please do not use the Service. Every time you use the Service, you accept the following conditions. This is why we urge you to read them carefully.

Turf Tamers may, at any time, revise these Terms of Service and any other information contained in this web site by updating this posting. Turf Tamers may also make improvements or changes in the products, services, or programs described in this site at any time without notice.

Usage

Your usage of the Service is voluntary and permitted while these Terms of Service and policies are followed. In the event of a breach of any applicable terms and/or rules, then you agree that you will comply with any request to leave and/or not use the Service immediately, and for Turf Tamers to remove your account. You acknowledge that under these circumstances Turf Tamers does not provide a refund. If you use Service above and beyond yourself, you acknowledge and agree that you will owe and the Turf Tamers will charge all applicable costs to your method of payment already provided. You cannot use the Service in a commercial manner or in a form of sharing with others, as that is infringing on Turf Tamers’ intellectual property rights and a violation of these Terms.

Service

The Service covered by these Terms is website access and use. Your use of Service is only with Turf Tamers permission, which can be revoked at any time, for any reason, at Turf Tamers’ sole discretion. Illegal and/or unauthorized use of Turf Tamers Service may be referred for criminal prosecution. We do not guarantee support for, or compatibility with, your computer, property and/or systems or provide any assistance services in this regard. Service primarily consists of providing general information and overview about the Content you will see on the website and webpages.

Platform

You acknowledge that the Platform upon which the Service is provided it is privately owned and that you are accepting the privilege of the Platform and Service and access with the understanding and agreement that you release the Turf Tamers and Platform, including, but not limited to business owners, employees and agents from any liability for loss or damage to property and/or personal injury to yourself or family members and guests related to your access and use of Service and Content. All individuals that use Service and Content are subject to these terms and agreement and should be made aware accordingly.

Acts Beyond Control

For any events beyond the control of Turf Tamers that may affect Service or your resulting use, we will do the best to notify and work with you to figure out resolution, including potential refund, but you agree Turf Tamers has no liability for such situations and assume all related risk. For such acts or situations, Turf Tamers reserves the right to unilaterally trim and/or cancel services, especially if required by law.

Content

Content published on this website, including, but not limited to, webpage content, image and video content, shared content, and any and all content provided on or through the Service is the property of Turf Tamers and/or its content creators and protected by international copyright laws, United States Copyrights laws, and jurisdictional trademark laws and common law. The entire compilation of the Content found on this website is the exclusive property of Turf Tamers, with copyright authorship by Turf Tamers.

This site and all Content in this site may not be copied, reproduced, republished, uploaded, posted, transmitted, distributed, or used for the creation of derivative works without Turf Tamers’ prior written consent, except that Turf Tamers grants you non-exclusive, non-transferable, limited permission to access the Service and display the Content for your own personal use, education, and non-commercial use. This permission is conditioned on your not modifying the Content displayed on this website, your keeping intact all copyright, trademark, and other proprietary notices, and your acceptance of any terms, conditions, and notices accompanying the content or otherwise set forth in this website. You may not mirror any of the content from this site on another web site or in any other media. Notwithstanding the foregoing, any Content, software and other materials that are made available for downloading, access, or other use from this site with their own license terms, conditions, and notices will be governed by such terms, conditions, and notices.

Your failure to comply with the terms, conditions, and notices on this site will result in automatic termination of any rights granted to you, without prior notice, and you must immediately destroy all copies of downloaded materials or Content in your possession or control.

Information on this web site is not promised or guaranteed to be correct, current, or complete, and this site may contain technical inaccuracies or typographical errors. All Content relating to industry standards is intended to be accurate as to the time and date it is made and shared. Should you be accessing older Content, you should confirm the accuracy of such Content and included information. Turf Tamers assumes no responsibility (and expressly disclaims responsibility) for updating this site to keep information current or to ensure the accuracy or completeness of any posted information. Accordingly, you should confirm the accuracy and completeness of all posted information before making any decision related to any services, products, or other matters described in this site.

Turf Tamers provides no assurances that any reported problems will be resolved, even if Turf Tamers elects to provide information with the goal of addressing a problem.

Communications

The website communication with Turf Tamers is electronic. Every time you send Turf Tamers an email or visit our website, you are going to be communicating with Turf Tamers. You hereby consent to receive communications from Turf Tamers. If you subscribe or otherwise agree to receive any content from Turf Tamers, you may receive regular emails or other content. Turf Tamers may continue to communicate with you by posting news and notices on our website and potentially by sending you emails. You also agree that all notices, disclosures, agreements and other communications Turf Tamers provides to you electronically meet the legal requirements that such communications be in writing. You will have the option to “unsubscribe” or otherwise change your preferences by links or communicating directly with Turf Tamers.

Business Relationships

This website and the Service may provide links or references to non-Turf Tamers websites and resources. Turf Tamers makes no representations, warranties, or other commitments whatsoever about any non-Turf Tamers websites or third-party resources that may be referenced, accessible from, or linked to any Turf Tamers site. A link to a non-Turf Tamers website does not mean that Turf Tamers endorses the content or use of such website or its owner. In addition, Turf Tamers is not a party to or responsible for any transactions you may enter into with third parties, even if you learn of such parties (or use a link to such parties) from the Turf Tamers site. Accordingly, by using the website, you acknowledge and agree that Turf Tamers is not responsible for the availability of such external sites or resources, and is not responsible or liable for any content, services, products, or other materials on or available from those sites or resources. Please understand that any third-party and/or third-party website is independent from Turf Tamers, and that Turf Tamers does not control the content on that website or party. It is up to you to take precautions to protect yourself from viruses, worms, trojan horses, and other potentially destructive programs, and to protect your information as you deem appropriate. You assume the risk of using non-Turf Tamers and third-party websites and services.

Linking to This Site

All links to this Website and Services must be approved in writing by Turf Tamers, except that Turf Tamers consents to links in which the link and the pages that are activated by the link do not: (a) create frames around any page on this web site or use other techniques that alter in any way the visual presentation or appearance of any content within this site; (b) misrepresent your relationship with Turf Tamers; (c) imply that Turf Tamers approves or endorses you, your website, or your service or product offerings; or (d) present false or misleading impressions about Turf Tamers or otherwise damage the goodwill associated with the Turf Tamers name, trademarks, or Service. As a further condition to being permitted to link to this site, you agree that Turf Tamers may at any time, in its sole discretion, terminate permission to link to this Website. In such event, you agree to immediately remove all links to this web site and to cease using any Turf Tamers trademark(s).

Cookies

Personal Information

If you do provide personally identifiable information to us, either directly or through a reseller or other business partner, we will:

not sell or rent it to a third party
we may use your contact information to provide you with information we believe you need to know or may find useful, such as (for example) news about our services and products, surveys and marketing materials, and modifications to the Terms of Service;
take commercially reasonable precautions to protect the information from loss, misuse and unauthorized access, disclosure, alteration and destruction;
not use or disclose the information except:

as necessary to provide services or products you have ordered, such as (for example) by providing it to a carrier to deliver products you have ordered;
in other ways described in this privacy policy or to which you have otherwise consented;
in the aggregate with other information in such a way so that your identity cannot reasonably be determined (for example, statistical compilations);
as required by law, for example, in response to a subpoena or search warrant;
to outside auditors who have agreed to keep the information confidential;
as necessary to enforce the Terms of Service; and
as necessary to protect the rights, safety, or property of Turf Tamers, its users, or others; this may include (for example) exchanging information with other organizations for fraud protection and/or risk reduction.

Should you wish to request any and all Personal Information collected, you can do so by contacting us at office@turftamers.com.

Other Information We Collect

Turf Tamers may collect other information that cannot be readily used to identify you, such as (for example) the domain name and IP address of your computer. We may use this information, individually or in the aggregate, for technical administration of our Website(s); research and development; customer- and account administration; and to help us focus our marketing efforts more precisely.

Disclaimer of Warranty

Use of Service and Turf Tamers Website is at your sole risk. All materials, information, products, software, programs, and services are provided “as is,” with no warranties or guarantees whatsoever. Turf Tamers attempts to be as accurate as possible. However, Turf Tamers does not warrant that content of this site is accurate, complete, reliable, current, or error-free. Turf Tamers expressly disclaims to the fullest extent permitted by law all express, implied, statutory, and other warranties, guarantees, or representations, including, without limitation, the warranties of merchantability, fitness for a particular purpose, and non-infringement of proprietary and intellectual property rights with respect to Service and Website. Without limitation, Turf Tamers makes no warranty or guarantee that this Website and Service will be uninterrupted, timely, secure, or error-free. You understand and agree that if you download or otherwise obtain Content, materials, information, products, software, programs, and Service, you do so at your own discretion and risk and that you will be solely responsible for any damages that may result, including loss of data or damage to your computer system. Some jurisdictions do not allow the exclusion of warranties, so the above exclusion may not apply to you.

Limitation of Liability and Indemnity

In no event will Turf Tamers be liable to any party for any direct, indirect, incidental, special, exemplary or consequential damages of any type whatsoever related to or arising from this website and Service, any use of this website and Service, or of any site or resource linked to, referenced, or accessed through this website and Service, or for the use or downloading of, or access to, any materials, information, products, or services, including, without limitation, any lost profits, business interruption, lost savings or loss of programs or other data, even if Turf Tamers is expressly advised of the possibility of such damages. You assume all risk and waive any and all liability, damages, claims or costs against Turf Tamers, and its agents, owners, employees, and representatives related to your use of the Platform and Services and accessing and using any and all related Content. Such risks, include, but are not limited to data breaches, malware, computer viruses, and other computer problems or invasive content (note we do not believe any such risks are present, but simply must cover the full scope of internet usage and you accept and assume all risk related to such usage as to our website). This exclusion and waiver of liability applies to all causes of action, whether based on contract, warranty, tort, or any other legal theories. Any legal claims are limited to the amount you’ve paid for Turf Tamers Service. In consideration for accessing the Service, you agree to indemnify, defend, and hold harmless Turf Tamers, including its owners, employees, and agents for any and all third-party claims that are created by your acts and/or omissions, whether willful or not, based upon this Website and Service.

Applicable Law

By visiting this website, you agree that the laws of Colorado, without regard to principles of conflict laws, will govern these terms of service, or any dispute of any sort that might come between Turf Tamers and you, or its business partners and associates.

Disputes and Venue

Any dispute related in any way to your visit to this website or to products or services you purchase from us shall be brought in and decided by courts of Larimer County, Colorado and you consent to exclusive jurisdiction and venue of such courts.

Notice to European Union users

Turf Tamers’ operations are located in the United States. If you provide information to us, the information will be transferred out of the European Union (EU) to the United States. By accessing the Platform and providing personal information to us, you are consenting to its storage and use as described herein.

Questions

Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the "Contact Us" link in the side menu. Or you can email us at: office@turftamers.com.